User Guide

Payment

You can pay by credit card, Apple Pay, Google Pay, or bank transfer.

Credit card

We accept Visa, Mastercard, American Express, and JCB (single payment only).

Apple Pay and Google Pay

You can pay using the details already registered on your device.

Bank transfer

After completing your order, please transfer the amount to the account we specify. We will give you the account details after you order. Transfer fees are at your expense.
Please note that we ship after confirming receipt of payment. For the transfer deadline, please see our Legal Notice.

Cancellations

Cancellations are accepted before dispatch only. We cannot accept cancellations after dispatch. To cancel, please contact us through the contact form or at emrose.studio29@gmail.com.

Returns and exchanges

For the conditions and procedure for returns and exchanges, please see our Refund Policy.

Shipping

For shipping fees and delivery times, please see our Shipping Policy.

Personal information

For how we handle personal information, please see our Privacy Policy.