Refund policy

In addition to defective or initial-defect items, we also accept returns and exchanges for customer-preference reasons. In either case, please contact us by email within 3 days of the item's arrival.

■ Defective / initial-defect items

• Within 3 days of arrival, contact us by email with photos of the defect.
• After we confirm it, we will arrange an exchange or refund.
• Return shipping is covered by us.

■ Customer-preference returns/exchanges (e.g., different image, wrong size)

• Contact us by email within 3 days of arrival.
• Items must be unused and unopened, with tags and accessories intact, in the same condition as received.
• Return shipping is paid by the customer.

■ Returns/exchanges cannot be accepted in the following cases

• Items more than 3 days after arrival
• Made-to-order items
• Sale items
• Opened or used items
• Items damaged or soiled by the customer
• Items missing tags or accessories
• When the orderer and recipient are different (except for defective items)

■ About our reply

Due to spam filtering, our reply may not reach you. Please make sure you can receive emails from emrose.studio29@gmail.com. If you do not receive a reply within 3 business days after sending your email, please contact us again.

■ Procedure

1. Within 3 days of arrival, please send the following information by email:

• Your name
• Your address
• Contact email address
• Order number (shown in your order confirmation email)
• Reason for return (for defects, attach photos of the defect)

2. After we review your email, we will guide you through the return and refund process.