Refund policy
Returns & Defective Products
If you receive a defective product, please contact us by email within 3 days of delivery. After confirming the defect with attached photos in your email, we will arrange either an exchange or a refund.
Please note that returns due to personal reasons cannot be accepted.
※ If you do not receive a reply within 3 business days after sending your email, please contact us again.
Because of spam filtering, emails may not be delivered correctly. Please ensure that you can receive emails from the following domain:
- Depending on your email service, software, or antivirus program, our email may be classified as spam.
-
(Especially with free services such as Hotmail, emails may be marked as spam. Please check your mailbox or adjust your settings accordingly.)
Returns will not be accepted in the following cases:
-
Items returned more than 3 days after delivery
-
Opened items
-
Used items
-
Sale items
-
Made-to-order items
-
Items damaged or soiled by the customer
-
Returns/exchanges due to customer’s preference (different image, wrong size, incorrect order, etc.)
-
When the orderer and recipient are different (except for defective products)
Procedure:
-
Within 3 days of product delivery, please send the following information by email:
-
Your name
-
Your address
-
Contact email address
-
Photo(s) of the defective part (in case of damage, please include photos)
-
Order number (listed in your order confirmation email)
-
-
After reviewing your email, we will guide you through the refund process only if the product is confirmed as defective and requires a refund.