Terms of service

This Terms of Use (hereinafter, the “Terms”) sets forth the conditions for using the online shop EMROSE (the “Service”) provided on this website by Queta Co., Ltd. (the “Company”). Registered users (“Users”) shall use the Service in accordance with these Terms.

Article 1 (Application)

  • These Terms apply to all relationships related to the use of the Service between Users and the Company.
  • In addition to these Terms, the Company may establish rules and various provisions for the use of the Service (collectively, the “Individual Provisions”). Regardless of their names, the Individual Provisions constitute a part of these Terms.
  • If the provisions of these Terms conflict with the Individual Provisions, the Individual Provisions shall prevail unless otherwise provided.

Article 2 (User Registration)

  • User registration is completed when an applicant agrees to these Terms, applies in the manner prescribed by the Company, and the Company notifies the applicant of its approval.
  • The Company may refuse registration if it determines that the applicant falls under any of the following, without any obligation to disclose the reasons:
    • False information was submitted at the time of application;
    • The applicant has violated these Terms in the past; or
    • Any other case in which the Company deems the registration inappropriate.

Article 3 (Management of User ID and Password)

  • Users shall manage their User IDs and passwords at their own responsibility.
  • Users must not transfer, lend, or share their User IDs and passwords with third parties. If a login is made with a combination of User ID and password that matches the registered information, the Company will deem it to be by the registered User.
  • The Company shall not be liable for any damages caused by the use of a User ID or password by a third party, except in cases of willful misconduct or gross negligence by the Company.

Article 4 (Sales Contract)

  • A sales contract is formed when the User applies to purchase and the Company notifies the User of its acceptance. Ownership of the product transfers to the User when the Company hands the product over to the carrier.
  • The Company may cancel the sales contract without prior notice if the User falls under any of the following:
    • Violation of these Terms;
    • Delivery cannot be completed due to unknown address or prolonged absence; or
    • The Company deems the relationship of trust with the User to have been impaired.

Payment methods, shipping methods, order cancellation methods, returns procedures, etc. shall be as separately stipulated by the Company.

Article 5 (Intellectual Property Rights)

Copyright and other intellectual property rights to product photos and other content provided through the Service (“Content”) belong to the Company or rightful owners. Users may not reproduce, repost, modify, or otherwise make secondary use of the Content without permission.

Article 6 (Prohibited Acts)

Users must not engage in the following acts when using the Service:

  • Acts that violate laws or public order and morals;
  • Acts related to criminal behavior;
  • Infringement of copyrights, trademarks, or other intellectual property rights contained in the Service;
  • Destruction or interference with the Company’s servers or networks;
  • Commercial use of information obtained through the Service;
  • Acts that may obstruct the operation of the Company’s services;
  • Unauthorized access or attempts thereof;
  • Collection or accumulation of personal information of other users;
  • Impersonation of other users;
  • Providing benefits to anti-social forces in connection with the Company’s services, directly or indirectly; and
  • Any other acts the Company deems inappropriate.

Article 7 (Suspension of the Service)

  • The Company may suspend or interrupt all or part of the Service without prior notice if it determines that:
    • Maintenance or updates of the Service’s computer systems are required;
    • Provision of the Service has become difficult due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters;
    • Computers or communication lines are stopped due to an accident; or
    • The Company otherwise deems it difficult to provide the Service.
  • The Company shall not be liable for any disadvantages or damages incurred by Users or third parties due to suspension or interruption of the Service.

Article 8 (Usage Restrictions and Deregistration)

  • The Company may, without prior notice, restrict all or part of a User’s use of the Service or cancel the User’s registration if:
    • The User violates any provision of these Terms;
    • False information is found in the registered details;
    • The credit card registered as a payment method is suspended;
    • The User defaults on payment obligations;
    • The User fails to respond to communications from the Company for a certain period;
    • The Service is not used for a certain period after last use; or
    • The Company otherwise deems the use of the Service inappropriate.
  • The Company shall not be liable for any damages incurred by the User due to actions taken under this Article.

Article 9 (Withdrawal)

Users may withdraw from the Service through the prescribed withdrawal procedures.

Article 10 (Disclaimer of Warranties and Limitation of Liability)

  • The Company does not warrant that the Service is free of factual or legal defects (including defects related to safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, errors, bugs, or infringement of rights).
  • The Company shall not be liable for any damages arising to Users in connection with the Service. However, if the agreement between the Company and a User regarding the Service (including these Terms) constitutes a consumer contract under the Consumer Contract Act of Japan, this disclaimer shall not apply. Even in such case, the Company shall not be liable for damages arising from special circumstances caused by the Company’s negligence (excluding gross negligence).
  • The Company shall not be responsible for any transactions, communications, or disputes between Users and other Users or third parties in connection with the Service.

Article 11 (Changes to the Service)

The Company may change the contents of the Service or discontinue the provision of the Service without notice, and shall not be liable for any damages incurred by Users as a result.

Article 12 (Amendments to the Terms)

The Company may amend these Terms at any time without notice if deemed necessary. If a User starts using the Service after the amendments, the User shall be deemed to have agreed to the amended Terms.

Article 13 (Handling of Personal Information)

Personal information obtained through the use of the Service shall be handled appropriately in accordance with the Company’s Privacy Policy.

Article 14 (Notices and Communications)

Notices or communications between Users and the Company shall be made in the manner prescribed by the Company. Unless a User notifies the Company of changes in the prescribed manner, the Company will deem the currently registered contact information valid, and notices sent thereto shall be deemed to have reached the User at the time of dispatch.

Article 15 (Prohibition of Assignment of Rights and Obligations)

Users may not assign their contractual status or any rights or obligations under these Terms to third parties or provide them as collateral without the prior written consent of the Company.

Article 16 (Governing Law and Jurisdiction)

  • These Terms shall be governed by the laws of Japan. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
  • Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company’s head office location.

Article 17 (Contact Information)

For questions regarding these Terms, please contact: emrose.studio29@gmail.com