Legal notice

Seller Quetta Enterprise Co., Ltd. (brand: EMROSE)
Managing Director Shimpei Matsuda
Address 5-8-9 Ibukidai-nishimachi, Nishi-ku, Kobe, Hyogo 651-2243, Japan
Phone +81-90-1969-9029
Email emrose.studio29@gmail.com
Website https://emrose.studio
Price As shown on each product page (tax included)
Charges other than the product price

Shipping

  • Japan: free on orders of 10,000 yen or more / 1,500 yen on orders under 10,000 yen
  • Vietnam: free nationwide
  • Other countries and regions: free on orders of 150 USD or more / 30 USD on orders under 150 USD

For deliveries within Japan, we pay any customs duties and import consumption tax. You will not be charged anything additional.

For deliveries to countries or regions other than Japan and Vietnam, customs duties, taxes, or clearance fees may be charged on import, and these are the customer's responsibility.

Bank transfer fees are the customer's responsibility.

Internet connection and communication charges are the customer's responsibility.
Payment methods
  • Credit card (Visa / Mastercard / American Express / JCB)
  • Apple Pay
  • Google Pay
  • Bank transfer (we will give you the account details after you order)
Payment timing

Credit card, Apple Pay, Google Pay: payment is confirmed at the time of your order. The date the charge is taken depends on the rules of your card issuer or payment provider.

Bank transfer: please transfer the amount within 7 days of your order. We ship once we have confirmed receipt of payment.
Order validity period If you choose bank transfer and we cannot confirm receipt of payment within 7 days of your order, we may cancel the order.
Delivery time We normally dispatch within 2–7 business days of your order being confirmed. After dispatch, delivery within Japan takes approximately 2–4 days.
If you choose bank transfer, we dispatch after confirming receipt of payment.
Delivery may take longer depending on stock levels and carrier conditions.
Delivery method Shipped from our location in Japan to the address you specify.
Minimum quantity We sell from one item.
Returns and exchanges

We accept returns both for defective or damaged items and for change-of-mind returns. In either case, please contact us by email within 3 days of receiving your order.

Change-of-mind returns require the item to be unused, unopened, with tags and accessories intact, and in the condition in which it arrived. Return shipping is at the customer's expense (we cover it for defective items).

We do not offer exchanges. If you would like a different size, please return the item and place a new order.

We cannot accept returns of the following: made-to-order items, sale items, items that have been opened or used, items damaged or soiled by the customer, and items more than 3 days after delivery.

Please see our Refund Policy for full details.
How to return an item Please contact us by email first. Once you have contacted us, we will give you the return address individually.
We cannot accept items returned without prior contact.
Cancellations Cancellations are accepted before dispatch only. Please contact us through the contact form or by email. We cannot accept cancellations after dispatch.