Legal notice

Seller: Queta Co., Ltd.
Responsible Manager: Shimpei Matsuda
Service Name: EMROSE
Address: 5-8-9 Ibukidai Nishimachi, Nishi-ku, Kobe City, Hyogo, Japan
Phone Number: (+81) 090-1969-9029
Email Address: emrose.studio29@gmail.com

Sales Price: As indicated on each product page (tax included)

Additional Costs (besides product price):

  • Shipping Fees:
    ・Vietnam: Free nationwide
    ・Japan: Free for orders over 10,000 JPY / 1,500 JPY for orders under 10,000 JPY
    ・Other countries/regions: Free for orders over 150 USD / 30 USD for orders under 150 USD
  • Bank transfer fees: Vary depending on the financial institution
  • Cash on Delivery (Vietnam only): Fees vary depending on the delivery company (notified in advance)
  • Internet connection and communication fees are the responsibility of the customer

Payment Methods and Timing:

  • Credit Card: Depends on your card issuer
  • PayPal: Based on your registered account information
  • Bank Transfer: Please complete within 3 days of order (shipping after payment is confirmed)
  • Cash on Delivery (Vietnam only): Pay upon receipt of the product
  • MoMoPay / ZaloPay (Vietnam only): Pay at the time of order

Delivery Timeframe:

  • Vietnam: Approx. 2 days to 1 week
  • Other countries/regions: Approx. 1–2 weeks
    ※ May vary depending on stock availability, customs, or delivery circumstances

Delivery Method: Shipped to the designated delivery address

Returns, Defective Products, and Cancellations:

  • Only defective or damaged products are eligible for return/refund
  • Please contact us by email within 3 days of receiving the product
  • Returns/exchanges cannot be accepted in the following cases:
    ・Products more than 3 days after delivery
    ・Opened products
    ・Used products
    ・Sale items
    ・Made-to-order items
    ・Products damaged/soiled by the customer
    ・Returns/exchanges due to customer’s preference (size, image difference, etc.)
  • Return shipping cost: Covered by us in case of defects / Covered by the customer otherwise
  • Cancellations: Accepted only before shipment and within 3 days of order