FAQ

Q. Can I cancel my order?

Order cancellations are accepted only before shipment and within 3 days of placing the order. Cancellations after shipment cannot be accepted. If you wish to cancel, please contact us via the inquiry form, our official LINE account, or at emrose.studio29@gmail.com.

Q. How can I check product details?

Please contact us through the inquiry form, our official LINE account, or by email at emrose.studio29@gmail.com. We will confirm and get back to you.

Q. I forgot to enter a coupon code. Can it be applied afterwards?

Due to system limitations, coupon codes cannot be applied once payment has been completed.

Q. Can I change my payment method?

Payment methods cannot be changed after the order has been completed. Thank you for your understanding.

Q. Do you ship internationally?

Yes, international shipping is available. Prices shown are inclusive of shipping fees, customs duties, and VAT. For details, please contact us through the inquiry form, our official LINE account, or by email at emrose.studio29@gmail.com.

Q. The product was damaged.

In case of a defective item, please contact us within 3 days after receiving the product by email at emrose.studio29@gmail.com.

After confirming the defect via the attached photos, we will arrange an exchange or a refund. Please refer to our refund