FAQ

Q: Can I cancel my order?

Due to system limitations, we are generally unable to accept cancellations due to customer reasons. Thank you for your understanding.

Q: I checked the product details.

Please contact us through the inquiry form or our official LINE account. We will check and respond to you.

Q. I forgot to enter the coupon code. Can I apply it later?

Due to system limitations, coupon codes cannot be applied to orders after payment has been completed.

Q: I would like to change my payment method.

Please note that you cannot change the payment method after payment has been completed.

Q.Can you ship overseas?

We will respond to your inquiries to the extent possible, so please contact us via the contact form or our official LINE account.

Q: The product was damaged.

If the product is defective, please contact us by email within 8 days of receiving the product.

Once we have confirmed the defective item through a photo, we will either replace it or refund you.

Please see our refund policy for more details.

Q: Will there be restocks?

Please contact us through the inquiry form or our official LINE account with the product name, color, size, etc. of the product you would like to purchase. Some products are discontinued or cannot be restocked, so we will check whether they will be restocked and contact you.

Q: Can I choose the delivery company?

Delivery is only available via Yamato Transport and Japan Post. Depending on circumstances, we may change to an equivalent carrier without notice. Thank you for your understanding.

Q: Can I cancel the cooling off period?

The cooling off period is a consumer protection system for door-to-door sales. Please note that it does not apply to internet sales.