Terms of Sale
| Seller | Quetta Enterprise Co., Ltd. (Brand: EMROSE) |
|---|---|
| Responsible Manager | Shimpei Matsuda |
| Address | Vietnam: 45/207 Bui Xuong Trach, Thanh Xuan, Ha Noi Japan: 5-8-9 Ibukidai-nishimachi, Nishi-ku, Kobe, Hyogo 651-2243 |
| Phone Number | +81-90-1969-9029 |
| emrose.studio29@gmail.com | |
| Payment Methods | Credit card (Visa / MasterCard / American Express, etc.) Google Pay / Apple Pay / PayPal Bank transfer (please pay within 3 days of your order; items are shipped after payment is confirmed) QR code payment (for within Vietnam) |
| Additional Costs | Shipping:
Bank transfer fee: varies by financial institution |
| Sales Quantity | From 1 item |
| Order Validity Period | If payment is not made within 3 days of the order, the order will be canceled. |
| Delivery Time | Usually shipped within 2-7 business days after the order is confirmed. For bank transfer, items are shipped after payment is confirmed. |
| Delivery Method | Shipped to the designated delivery address |
| Returns & Exchanges | In addition to defective or initial-defect items, we also accept returns and exchanges for customer-preference reasons. In either case, please contact us by email within 3 days of arrival. For customer-preference returns, items must be unused and unopened, with tags and accessories intact, in the same condition as received. The following cannot be accepted:
Return shipping: for initial defects, we bear the cost; for customer-preference returns, the customer bears the cost. |
| Notes on Expressions and Products | The expressions and reproducibility shown for this product may vary by individual and are not necessarily guaranteed. |